Configuring a retry policy allows Arsen to automatically send a transactional email to employees who have not completed certain lessons in their programs.
These reminders encourage course completion and significantly improve the effectiveness of awareness programs.
To enable and configure this feature, you must access the general application settings.
1 – Objectives
This article explains how to:
configure an automatic retry policy for incomplete lessons
set the day, time, and time zone for reminders
understand how reminder emails work
view an example of a reminder as received by employees
2 – Prerequisites
Before configuring a retry policy, you must:
access the Settings of the Arsen platform
have administrator rights
understand that reminders apply only to lessons not completed or expired
keep in mind that any changes apply only to future reminders, not to programs already active
3 – Accessing retry settings
Click your company logo in the top-right corner of the Arsen interface
Select Course Settings
Scroll down to the Email Reminder section
4 – How it works
The retry policy follows a simple logic:
Every week, on a defined day and time, Arsen sends employees an email summarizing:
completed lessons
lessons to complete
expired lessons
5 – Configuring the retry policy
To configure retry settings:
Activate the feature using the toggle button
Choose the day of the week
Choose the send time
Select the time zone (by default, the logged-in administrator’s time zone is used)
6 – Example of a reminder email received by an employee
In this reminder email, the following information is displayed:
For all lessons still to be completed, employees can access the course via the
Complete NowbuttonCompleted lessons display the Completed status
Lessons already expired and no longer completable display the Overdue status
7 – Important reminder: lesson availability duration
⚠️ Attention
A lesson remains available for 7 days after being sent.
After this period:
the lesson is considered expired
the employee can no longer complete it
reminders display it with the Overdue status
This rule applies to all program types, whether Continuous or Time Bound.