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Employee Profile Page

Viewing and managing an employee’s information

Updated over a month ago

The employee profile page allows you to analyze an employee’s performance across awareness campaigns and training programs they have participated in.

1 – Objectives

The employee profile page allows you to view:

  • their profile information

  • their campaign history

  • their security score

  • their training program results

2 – Prerequisites

  • Access the simulation or awareness modules in Arsen to display related results

  • Have sent at least one phishing simulation or awareness program

3 – Edit an employee’s profile

3.1 – Access the profile

To access an employee’s profile:

  • Click the employee’s name in the employee list

Clicking an employee’s name in the Arsen employee list to access the profile page.

3.2 – Edit the selected profile

  • Click Edit Employee Information

Employee profile view in Arsen showing personal information, campaign statistics, and the “Edit Employee Information” button.

  • Update the desired fields

  • Click Update to save changes

"Edit Employee Information” allowing modification of first name, last name, email, phone number, and language

4 – View and export campaign history

The campaign history shows the employee’s behavior in each campaign they participated in.

4.1 – Available information

In this section, you can:

  • View all campaigns sent to the employee

  • Analyze their compromise level per campaign

  • Review their actions (clicks, credential submission, reporting, etc.)

Campaigns section of the employee profile showing campaign history with columns for campaign name, end date, employee score, average score, and status.

4.2 – View campaign details

To display the details of a phishing campaign after viewing the employee’s results, click the campaign title.

📚 Example
Clicking the campaign Facebook Security Alert opens the detailed results for that specific campaign.

Clicking a campaign name in an employee’s campaign history table to view detailed results.

4.3 – Export results

To export the full campaign history for an employee:

  • Click Export Campaigns

Export Campaigns button allowing export of an employee’s complete campaign performance history.

5 – Understand how the security score works

The employee’s security score reflects their global behavior during phishing simulations and awareness programs.

5.1 – Definition

The security score corresponds to the average score across all campaigns received by the employee.

It is calculated based on:

  • actions performed during simulations

  • weighted by the difficulty of the scenarios involved

5.2 – Actions that reduce the score

  • Clicking a phishing link (−60%)

  • Performing a dangerous action on the phishing page (credential entry, fake download, etc.) → compromise (−100%)

5.3 – Action that increases the score

  • Reporting a phishing email (+20%)

5.4 – Score updates

  • The score is calculated at the end of each campaign

  • It appears in the employee’s profile

🔍 Note:
Reaction-time indicators and graphs help analyze long-term behavior.

Security Score gauge shown in the employee profile, indicating the employee’s global performance across campaigns.

6 – View training program data

This section shows the training programs the employee has participated in and their engagement.

6.1 – Available information

You can review, for each program:

  • the list of programs the employee was enrolled in

  • their engagement rate

  • their course progress

Training Awareness section of the employee profile, displaying training programs, their status, and progress rates.

6.2 – Program details

To display detailed progress:

  • Click View Details on the selected program card

You will then access:

  • number of courses sent / total expected

  • number of courses the employee answered

  • individual engagement

  • average engagement for the program

  • distribution of correct and incorrect answers

  • detailed per-lesson view (status, results, progress)

Detailed program view for an employee, showing engagement metrics, answer statistics, and the list of courses with status indicators.

6.3 – Lesson statuses

  • Completed: the employee answered the lesson (correct or incorrect)

  • Awaiting answer: the lesson was sent but no answer was provided

  • Scheduled: the lesson will be sent later

  • Past due: the lesson expired (7 days after sending) and cannot be completed

Related Articles
Tracking and Interpreting Program Results
Tracking an Individual Employee’s Results in a Program
Assessment Campaign vs Awareness Training Campaign
Editing the Phishing Training Page
Launching a One-Time Campaign
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