Raising employee awareness about vishing helps limit the risk of telephone fraud and protects your company’s sensitive information from this emerging and exponentially growing attack vector.
1 – Objectives
To plan your vishing campaign
To define which employees to train with your vishing campaign
To select the relevant scenario(s)
2 – Prerequisites
Have access to the Vishing module in the Arsen platform
Have previously configured the phone numbers of the employees involved
Have the required permissions to launch a campaign (Admin role)
3 – Accessing campaign creation
Click
Campaignsin the Vishing section of the main menuClick
+ New Campaignto begin configuration
You will then access the vishing campaign creation settings.
4 – Scheduling your campaign
Start by giving your campaign a name.
Then define, in order of appearance:
the launch date
the days during which calls can take place
the time window (From / To) when calls are allowed
the timezone (selectable via dropdown)
⚠️ Warning
You do NOT set a specific call calendar: the platform automatically distributes the call workload based on the number of employees to contact and the selected days and time ranges.
Click Continue to proceed.
5 – Choosing the employees to target
Select the targets of your campaign:
Employees: select individual employees or the entire company
Groups: target one or several specific groups
Once selected, click Continue.
⚠️ Warning
Only employees with a phone number will be available for selection. For more information on adding phone numbers, click here.
6 – Choosing a vishing scenario
Unlike phishing, you can only select one scenario for a vishing campaign.
To choose a scenario:
Hover your cursor over the desired card
Click
Select ScenarioThen click
Continueto access the final review
7 – Reviewing your campaign settings
The summary page displays several key pieces of information.
7.1 – Analyzing the interval between call attempts
The number of minutes/hours between each call depends on how many employees are being trained.
7.2 – Anticipating the estimated duration of your campaign
Fastest completion date: the earliest possible date by which all call attempts could be completed
Slowest completion date: the latest date based on the number of calls needed if several attempts are made
These estimates depend on the total number of targeted employees and the number of possible retries.
⚠️ Warning
These dates indicate the end of the last call attempt, not the end of the campaign.
Arsen continues collecting events by default for 7 days after the final call attempt.