To test your organization and observe employee behavior during simulated phishing attacks, you must add your employees to the platform.
This article explains how to do this using a CSV file import.
1 – Objectives
Add new employees via a CSV file
Update existing user profiles already present on the platform using a CSV file
2 – Prerequisites
To import users into the platform, you must first validate all domains associated with their email addresses.
📚 Example
If you have validated the domain arsen.co, but attempt to import users whose email addresses end with @example.com, the import will fail. This happens because the example.com domain has not yet been validated.
Before importing your users, make sure that:
every domain used in their email addresses is validated;
you have completed the validation process for any domain that is not yet validated.
👉 If needed, refer to the procedure for validating a domain.
3 – CSV file format
The CSV file must follow a simple structure for the import to work correctly.
Expected structure:
First row: header containing column names
Following rows: information for each employee to import
firstname | lastname | phone | language | memberOf | |
James | Bond | +44 | EN | MI6 |
4 – How to import employees using a CSV file
To import your employees from a properly formatted CSV file, follow the steps below.
4.1 – Access the CSV import
Go to the Employees section.
Click on the Import icon located at the top right of your screen.
4.2 – Select the CSV file
In the window that opens, drag and drop the CSV file or select it from your device.
4.3 – Review the preview
Once the file is uploaded:
Verify that all information is displayed correctly in the preview.
If an error message appears, click
Previousto go back and upload a corrected file.
If everything is correct and no errors are returned, click Next.
4.4 – Finalize the import
At the final step, choose the desired action:
Update: update existing user profiles in the account.
Delete: delete profiles that are not included in your CSV file but still exist in your Arsen employee list.
Check I confirm that my import adheres to these conditions.
Click Import to start the import process.
⚠️ Warning
Deleting a user profile via import will permanently remove all associated results and history.
4.5 – Confirmation
You will receive a confirmation email within seconds or minutes after the import to confirm that the process has been completed.