The Microsoft Email Delivery integration replaces manual whitelisting procedures and guarantees Arsen email deliverability to inboxes in just a few clicks.
1 - Objectives
Simplify the whitelisting procedure on Microsoft 365.
Ensure secure deliverability of Arsen simulation emails.
Automate the integration without manual configuration on Exchange or Microsoft Defender.
2 - Prerequisites
Be able to authorize the installation of a third-party application on Microsoft 365 (administrator rights on Exchange Online).
Ideally use a dedicated account (Global Administrator or Privileged Role Administrator).
3 - Locate the integration
When an Arsen account is created, the procedures are simplified. Click here to access them.
Click on your logo in the top-right corner of the Arsen interface to access Settings, then click Integrations.
The list of integrations is displayed. Click Microsoft Email Delivery.
4 - Setting up the integration
Click the Install tab.
Click the
Connect to Microsoft 365button.
You will be redirected to Microsoft 365 to approve the integration. Click
Acceptto validate the integration.
5 - Share the instructions to activate the integration
Onboarding is complete, and you do not have Microsoft administrator rights, so follow steps below:
To retrieve the link used to share the instructions:
Click
Settings.Click the
Campaign Settingstab.In the Phishing Simulations Whitelisting section, click click here in the sentence:
“To access the email whitelisting procedure, please click here.”
A window opens allowing you to generate a link to share.
The generated link is valid for 15 days.
Copy and paste the link into an email to send the authorization instructions for phishing operations via Microsoft to a Microsoft administrator.
6- Synchronize another tenant with the Arsen account
If several tenants need to be synchronized in order to run joint awareness campaigns across multiple entities click on :
Settings.IntegrationsMicrosoft Email DeliveryTenants
Then click on Connect a new Entra tenant and follow the same process as described above.
7 - Change the sender of your transactional emails
Once Microsoft email delivery is enabled, you can white-label the training emails Arsen sends to your employees by customizing the sender name and address.
Emails appear to come from your own organization, which builds trust and helps keep them out of spam.
Depending on your active modules, employees may receive training invitations, reminders and completion notifications.
To change the sender, click the three dots and click Sender Settings.
8 - Rename your Microsoft Entra connection
Give each connected Microsoft Entra a clear name, such as the entity or subsidiary it belongs to.
This makes them easy to tell apart when you manage several Entra(s).
Go to
Integrations>Microsoft Email Delivery>DirectoriestabClick the three dots next to the workspace and select
Rename
Enter the new name and click
Save
9 - Uninstall the Microsoft Email Delivery application
Click on your logo in the top-right corner of the Arsen interface to access Settings, then click
Integrations.
The list of integrations is displayed. Click
Microsoft Email Delivery.
Then click the three dots.
Click
Disconnect
Finally, click
Confirmin the dialog box that opens in the center of the screen.
