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Editing the Delivery Method of Your Programs

Email, Teams, Slack

Updated over a month ago

Arsen offers several methods to deliver lessons in your awareness programs:

  • by email (default)

  • via Teams

  • via Slack

You may use only one method or combine several to maximize deliverability and employee engagement.

1 – Objectives

This article explains how to:

  • modify the delivery method of lessons in an Awareness Training program

  • enable and configure Teams and Slack integrations

  • choose one or multiple delivery methods

  • customize notifications for the selected method

2 – Prerequisites

  • Have admin rights to activate Teams or Slack integrations for your organization

  • Have the required permissions in Arsen to enable integrations

3 – Accessing delivery method settings

3.1 – Opening the Settings menu

  • Click your company logo in the top-right corner

  • Select Settings

Arsen dashboard showing simulation stats, training rates, and security score with navigation sidebar. Arrow pointing to the organization logo to access settings.

3.2 – Accessing Delivery Preferences

  • Go to Course Settings → Delivery Preferences

  • Click Settings in the menu that appears

Arsen Course Settings page showing delivery preferences with Email enabled and Teams/Slack integrations available

4 – Available delivery methods

4.1 – Using email delivery (default)

By default, lessons are delivered exclusively via email.
​
In Delivery Preferences, only Email is selected.

Important points:

  • Emails are sent from [email protected]

  • If using IP whitelisting, whitelist the arsen.co domain to ensure deliverability

  • If using API whitelisting (Microsoft Email Delivery or Google Email Delivery):

    • open General Settings

    • edit the sender and sending email

    • select a domain from your organization to increase employee trust

Delivery Preferences section showing Email, Teams, and Slack channels with activation options

4.2 – Enabling Microsoft Teams delivery

To deliver lessons via Microsoft Teams:

  • Click Enable Integration on the Teams tile in Delivery Preferences

  • Get redirected to the Integrations tab in Settings

  • Activate the Teams integration

  • Return to Delivery Preferences and enable Teams delivery

This sends lessons directly as private Teams notifications.

Delivery Preferences highlighting the Enable Integration button for Microsoft Teams

4.3 – Enabling Slack delivery

To deliver lessons as private Slack bot messages:

  • Click Enable Integration on the Slack tile

  • Get redirected to the Integrations tab

  • Activate the Slack application

  • Return to Delivery Preferences and enable Slack delivery

This sends lessons directly as private Slack notifications.

Delivery Preferences highlighting the Enable Integration button for Slack

6 – Managing and combining delivery methods

Once integrations are enabled:

6.1 – Selecting the desired methods

  • Return to Delivery Preferences

  • Select one or more delivery methods:

    • Email

    • Teams

    • Slack

📚 Note
If no method is selected, email remains the default.

You may deliver:

  • only via Teams

  • only via Slack

  • or combine email + notifications

6.2 – Customizing notifications

  • Open the lesson editor by clicking Edit, then select the language you want to edit

  • Access the tabs allowing customization of Teams or Slack notification text

Arsen Courses page showing list of courses with the Edit menu open and language selection options.

You can then customize the notification messages your collaborators receive, depending on the delivery method.

Arsen course editor showing delivery channels Email, Slack, Teams, and configured email subject line.

Related Articles
Direct Inbox Delivery - Microsoft
Direct Inbox Delivery - Google
Creating and Editing Lesson Content
Quick Setup – Microsoft Email Delivery
Quick Setup - Google Email Delivery
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